MATANE – The 2,800 customers who, since December 19, have suffered the effects of repeated cancellations of the Matane-Baie-Comeau-Godbout ferry, will be compensated with tickets to take the boat later.
The Ferry Company (STQ) will return, in the next few weeks, a total of approximately $ 488,000 to the approximately 2,800 customers affected by the cancellations caused by the breakdown of the F.-A.-Gauthier and Apollo vessels . “What we give people is the equivalent of what they have reserved,” says STQ public relations officer Alexandre Lavoie. This measure targets both individuals and commercial customers. For example, the owner of a 53-foot trailer truck will get a $ 958.86 credit for a canceled return trip, while a family of two adults and two children will receive $ 226.80. “These are appreciable amounts,” says Mr. Lavoie.
However, this measure will certainly not work for tourists who planned to use the ferry only once or for customers who are not regular. “We are aware that there are people who will not be fully satisfied with the announcement just made,” admits the spokesman for the STQ.
Phase 2, including other compensation measures, will be announced shortly. “The details and nature of Phase 2 will be announced in a timely manner,” says Alexandre Lavoie. Will it be able to appeal to the tourist and hotel industry that claims compensation for the financial losses caused by the situation? It is currently too early to come forward, says the spokesperson of the STQ.
Periods of cancellations are from 3 to 7 January, from 1 st to February 13 and February 25 to March 7 for motorists. As for commercial customers, the dates are from December 19th to January 7th, from February 12th to 13th, from February 25th to March 1st and from March 5th to 7th. To obtain credits: on the Web at www.traversiers.com or by phone, the number will be known Monday.